How One Event Agency Got Its Speed (and a Client) Back

TL;DR: An event agency cut its orders in half after a competitor started delivering graphic mockups faster. Lanyard.pro shortened mockup turnaround from 2 days to 2 hours and won the client back with an order for 15,000 lanyards.

The Quiet Drop-Off

One of our long-term partners, an event agency, had been ordering custom lanyards from us regularly for two years. Then, one quarter, orders dropped by half — with no explanation at all.

A Conversation Instead of Guesswork

Instead of waiting it out, we picked up the phone and asked directly. It turned out the agency had started working with a local supplier because they needed a graphic mockup "right now" — and our standard turnaround for visuals was two business days at the time.

The Fix That Brought Them Back

We got an honest answer, and instead of making excuses, we changed our process. For established clients, graphic mockups are now ready within 2 hours — no waiting in a production