How One Event Agency Got Its Speed (and a Client) Back
How One Event Agency Got Its Speed (and a Client) Back
TL;DR: An event agency cut its orders in half after a competitor started delivering graphic mockups faster. Lanyard.pro shortened mockup turnaround from 2 days to 2 hours and won the client back with an order for 15,000 lanyards.
The Quiet Drop-Off
One of our long-term partners, an event agency, had been ordering custom lanyards from us regularly for two years. Then, one quarter, orders dropped by half — with no explanation at all.
A Conversation Instead of Guesswork
Instead of waiting it out, we picked up the phone and asked directly. It turned out the agency had started working with a local supplier because they needed a graphic mockup "right now" — and our standard turnaround for visuals was two business days at the time.
The Fix That Brought Them Back
We got an honest answer, and instead of making excuses, we changed our process. For established clients, graphic mockups are now ready within 2 hours — no waiting in a production queue.
The Result
- Three weeks later, the agency came back with an order for 15,000 lanyards.
- A year on, they order more often than before the slowdown — and now refer us to other agencies in the industry.
Clients don't always leave because of price. Sometimes they leave because of response time — and you only find out if you ask directly.
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