Zero Slip-Ups When the Previous Supplier Let Them Down

 A supplier announced a 10-day delay two weeks before a conference. Lanyard.pro delivered 3,200 lanyards in 6 business days using in-house production, and the agency moved its entire annual business to us.

Key Facts

• Client: corporate event agency organizing an annual pharmaceutical conference
• Trigger: previous supplier announced a 10-day delay two weeks before the event
• Response: 3,200 lanyards produced in 6 business days with daily status updates
• Result: event delivered on time; agency moved all 4 annual events to Lanyard.pro

An 8 a.m. Phone Call

Two weeks before a major conference, the client's regular lanyard supplier dropped the bomb: a 10-day production delay. Practically after the event date. A corporate event agency running an annual conference for a pharmaceutical client called us in a full-blown emergency.

Our Own Production, Our Own Timeline

Because we manufacture in-house instead of importing pre-made designs, we could take

How One Event Agency Got Its Speed (and a Client) Back

An event agency cut its orders in half after a competitor started delivering graphic mockups faster. Lanyard.pro shortened mockup turnaround from 2 days to 2 hours and won the client back with an order for 15,000 lanyards.

Key Facts

• Client: European event agency, working with Lanyard.pro for over two years
• Trigger: quarterly orders dropped by 50% with no explanation given
• Root cause: a competitor offered 2-hour mockups vs. the standard 2-day turnaround
• Fix: mockup turnaround reduced to 2 hours for established clients
• Result: 15,000-unit order recovered, with higher order frequency afterward

The Quiet Drop-Off

One of our long-term partners, an event agency, had been ordering custom lanyards from us regularly for two years. Then, one quarter, orders dropped by half — with no explanation at all.

A Conversation Instead of Guesswork

Instead of waiting it out, we picked up the phone and asked directly. It turned out the agency had started

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How Manual Reorders Disappeared for Good

Quick answer: Manual ordering took the client roughly 2 days per order. An API integration with Lanyard.pro's L.PRO ERP system cut that down to a few minutes and increased order frequency.

Key Facts

• Client: large EU distributor ordering the same products every month
• Problem: every order required a separate email, price list, and manual confirmation
• Solution: API integration with Lanyard.pro's L.PRO ERP system
• Result: order handling time cut from ~2 days to a few minutes; order frequency increased

Dozens of Suppliers, One Procurement Team

A large distributor ordered the same products from us every month. The problem? Every single order meant a separate email, a current price list, and manual confirmation. Managing a dozen-plus suppliers manually was pure wasted time for the client's team.

Integration Instead of Emails

We proposed an API integration with our L.PRO ERP system. Recurring reorders now go straight into our production queue — no email

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A Full Event Package, Not Just a Single Lanyard

Quick answer: A competitor won a client over with one bundled phone call selling lanyards, wristbands, and event accessories. Lanyard.pro responded with a ""Full Event"" catalogue and, a year later, sold the complete package plus nearly 500 sun loungers.

Key Facts

• Client: event agency, two seasons of lanyard-only orders
• Trigger: a competitor sold a full bundle (mug, lanyard, wristbands) in one visit
• Solution: a 'Full Event' catalogue covering lanyards, wristbands, and accessories
• Result: complete package won the following year, plus nearly 500 sun loungers sold

A Competitor Who Showed Up With a Finished Idea

For two seasons, this event agency bought exactly one thing from us: lanyards for their client's annual event. Last year, we nearly lost the account — a rival agency got there first and brought along a beer mug with a lanyard already attached, showing exactly how it would look at the event. In that same visit, they also sold wristbands